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Frequently Asked Questions
We regularly get asked questions regarding our services. We have compiled the following answers to the most common questions we get asked. Simply click on a question to reveal the answer.

- When do I pay?

When you complete an order with us, you will be given a payment date. Your payment date (e.g. the 15th) will be the same every month, and you're payment, whether it be through PayPal, standing order or another agreed method, must enter our account three days either side of your payment date each month. Obviously, this doesn't apply if you decide to pay your fees up front, and if this occurs, a date will be agreed by both parties.

- Who are SiteHire?

SiteHire is based at St James Court in Warrington, Cheshire, and is owned and run by James Gordon and John Flanagan, both of whom have years of experience in designing web pages and dealing with clients needs. For more information, view our ABOUT page.

- Why pay monthly?

We came up with the pay monthly concept to break down the cost of a website for you, the client. Many web design firms often quote high lump sums, which start up and small businesses as well as sports clubs and volunteer groups just simply cannot afford. So instead of having to pay an unaffordable fee up front, you can pay for the costs of a website through a low, flat monthly sum.

- What price plan is best?

Each price plan is tailored to suit the different needs of particular clients. We have a number of price plans to choose from, and from the detailed descriptions offered on our PRICE PLAN page, you should be able to identify the one for you. However, if you are unsure, don't hesitate to get in touch with us and we can discuss which package suits you. Likewise, if there isn't a package that suits you, we can discuss a bespoke solution to your website needs.

- How do I order?

Simply visit our ORDER page, and fill in your details, and we will get in touch. Alternatively, you can fill in our CALL ME BACK form, and we will give you a call and discuss a quote and take your order over the phone!

- Where is the price?

Each price plan has its own cost, and this cost remains the same for each month. There are no hidden extras, no catches and your fee will not rise over the term of your contract, unless of course you wish to upgrade your package. If you do require SiteHire to maintain your site, there will be an extra £10 per month added on to the cost of the price plan.

- Will the price of my contract go up?

No. We guarantee that our prices will not increase for existing clients providing any work carried out is covered in the contract price plan. In fact you could find that your monthly fee decreases over time.

- What happens at the end of my contract term?

Websites often become out of date over an extended period of time. At the end of your contract term, we will arrange a review of your website and offer you a site re-design at the same monthly price. No lump sum fees are required for this, you will just continue to pay your monthly payments as usual.

If you prefer to stay with your existing website design then we will deduct 25% off your price plan for the new contract term.

- What if I want to upgrade my website?

You can upgrade your website to a different price plan at any time, although please be aware that this will result in your monthly fee increasing.

- Can I cancel my website contract?

You must honour your contract with us for a minimum term of 12 months. This means that you are legally obliged to pay your monthly fee every month for 12 months. If you wish for your website to be removed immediately, you must pay up the remaining cost of your website contract in one lump sum. Otherwise, you must pay for 12 months and then ask for your contract to be terminated, at which time your website will be removed.

- Will I be able to update the website myself?

Yes! We will provide you with an admin control panel that let's you add and edit content on your site. We will also provide either one-on-one training, or send out a user guide to you for you to learn how to use the system. Please note that you will be unable to add menus or change the design and look of your site.

- What is the sports kit offer?

If your sports team, or your child's sports team, has a website with SiteHire, if you order a website through us and mention that club, then SiteHire will give £100 to the sports club for them to spend it on new kit and equipment.

- How can I earn myself £25?

If you recommend someone to SiteHire, make sure you get them to tell us it was you who told them about us! If they do, then we will send you a cheque for £25 as a thank you!

All Price Plans Include
  • Pay For Only 12 Months
  • Domain Name
  • Web Hosting
  • Website Creation
  • E-mail Addresses
  • Statistical Package
  • Search Engine Submission
  • Maintenance
  • Online Editor
  • Technical Support
  • 7 Day Turnaround
  • No Set-up Fee!
All Price Plans Include
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